Be A Digital Disruptor with FFC and IT Services

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On 4/17/19 at 11:00am, I attended the Wake Technical Community College Spring Professional Development Conference Session: Be A Digital Disruptor with FFC and IT Services. This was presented by Ryan Schwiebert, Benita Budd, Neal Stidham, Tracy Naleway, and Monique Williamson of Wake Technical Community College

Be A Digital Disruptor with FFC and IT Services

We began with a brief educational game getting to know one another in the group and finding the close connections with teaching and campuses. it was pretty fun, but there were several of us in here, so it took a minute.

Slide1

Technology has significantly changed the way we interact with our world!

Students interact differently!

  • U.S. smartphone users grew to more than 230 million in 2018 (that is about 70% of the population) (Statista)
  • 20% of households with an annual income less than $30k have smartphones without any other type of broadband. (Pew Research)
  • Wake County has set a goal to increase the availability affordable high-speed connectivity county wide. (County Commissioners)
  • Ubiquitous campus wi-fi connectivity is EXPECTED by students! (Based on student surveys)

Student technology expectations have increased

  • Every student in Wake County Public Schools is provided a computer for course work.
  • Students want to interact and collaborate through technology tools
  • Students are accustomed to receiving constant feedback. 24/7!

We have take some steps to address growing expectations:

  • Wake Tech Online is the largest “campus” with 9,867 students in spring 2017 (8,123 students enrolled at Main Campus)
  • We have several programs completely online Associate 16, Diploma 3, and Certificate 76
  • We have also improved connectivity on campus.

This transformative technology movement is known as DIGITAL TRANSFORMATION

Slide2

To be successful, our institution must begin evaluating our business processes and changing/adapting them to the digital world.

DISRUPTION IS POSSIBLE: If we do not meet this challenge, others will.

Why is this important?

Consider other industries that have changed:

  • Internet->Travel Agents
  • Napster->Music Industry
  • Amazon-> Retail Industry
  • Netflix -> Video Rentals
  • Streaming Services -> Broadcast Television
  • Taxi -> Uber (The largest taxi service in the world/owns no vehicles)
  • Hotel -> AirBNB (The largest lodging service/owns no real estate)

Most recently:

  • Google introduced cloud training certificate programs – for programmers and anyone interested
  • Amazon’s released ‘Machine Learning University’ – available to all developers
  • Gartner identified Higher Education as a growth sector for technology usage.

The first to successfully achieve this will become market leaders.

Today we are hear to explore how might we adapt to ensure our industry is not disrupted.

Slide3

Lets explore the benefits of digital transformation

Enhanced Competiveness

  • Competition for students has increased in Higher Ed. If we don’t attract students, we will see declining enrollments.
  • For profit institutions have increased dramatically.
  • We compete with other public institutions.

Higher Enrollments

  • It has become difficult to maintain enrollment growth.
  • Public funding for higher education is shrinking.
  • We are continually asked to do more with less.
  • WE should entice the students to come

Better Student Experience

  • The customer experience is often stressed in business/time for Higher Ed. to embrace
  • Student needs and expectations should be a priority
  • Students have a lot of choices!
  • A new focus on future employability.

Technology Works Together

  • Technology and college processes should work together seamlessly.
  • We should not expect the student to conform to an antiquated process.
  • Technology should be easily accessed and interacted with

This was adapted from an article recently published by Educause. Have a look at this article and several others they have. read, attend online seminars and embrace this.

Establishing a digital foundation

  1. Pilot with interactive displays in the classrooms (mostly south campus, a few at North). THis iss a collaboration with faculty, staff and ITS
  2. Conference Room Upgrades. WE are lagging behind. Through teams and conferences we shouldn’t have to campus travel.
  3. Wi-fi Upgrades. We moved away from old systems to Arube systems and we monitor this. Often this is when students congregate. we are asking students to spread out, but we’re looking to upgrade and work with this. We are looking to update to outdoors and parking locations. Once you’re connected on campus, we’d like you to continue to be connected.
  4. New network infrastructure. We’ve upgraded on all campuses, and are upgrading the fibre connections. We have an achilles heel- if southern campus is down, all campuses are down. RTP is redundant and independent. Soon others will also be seperated. If a fibre should be separated, all will be fine
  5. New network infrastructure. We’re focusing more on efficiency and optimization: In the traditional mode, processes should be agile. if the IT items do not work all the time, we have problems. we’re experimenting and dealing with uncertainty. This will mean an acceptance of failure but still have standards.

Slide4

The future growth of Wake Tech depends on our ability to adapt.

Now is the time to explore new ways of using technology.

  • We are looking to faculty to help identify those opportunities

Experimentation allows us to determine new and effective ways of teaching

  • This supports the applied benchmarking concept of continual improvement.

Technology can provide alternative learning methods

  • We need to test the effectiveness of these methods to see if they should be implemented collegewide.

Proper use of technology will put students at the center of the learning process.

  • Students are the reason we are here!

By enhancing faculty teaching methods, learning can be improved.

  • Faculty expertise is pivotal to ensuring success.

 

Slide5

We have spent the past 3 years establishing our foundation

  • Think Maslow’s hierarchy for technology
  • Ryan’s hierarchy of technology needs!
  • Here are some of the highlights!

Interactive Displays

  • Currently piloting interactive displays for classroom and meeting use.
  • A standard will be developed based on faculty and staff feedback.

Conference Room Upgrades

  • Our goal is to simplify these spaces to make it easier for everyone to use.
  • Providing more tools for collaboration/communication
  • Also implementing Microsoft Teams for web meetings
  • Hoping to reduce campus travel.

Wi-Fi Upgrades

  • Wireless access was a hot button issue for students.
  • We completed the upgrade college wide
  • We are continually adding additional access points.
  • Plans are underway to add wi-fi connectivity to outside spaces

New Network Infrastructure

  • We have redesigned our network infrastructure to reduce single points of failure
  • The intent is to increase resiliency and redundancy
  • Each campus will be independently connected to the Internet
  • We will also be upgrading fiber between buildings and upgrading old wiring.

Slide6

Our challenge is to continue operations as we innovate and experiment!

In a traditional mode:

  • Rigid processes
  • More governance
  • Low failure acceptance

In contrast innovation requires an agile mode:

  • High acceptance of failure
  • Some governance
  • Open Processes

To address this at Wake Tech, ITS has adopted a Bi-Modal IT leadership structure.

  • Mode 1 is the operational portion.
  • Mode 2 is the strategy and innovation.

The two must still work together.

  • New innovations are tested in an agile mode.
  • If accepted/successful they are eventually shifted to traditional operation.

Slide7

Collaboration is at the cornerstone of any great organization.

So, lets work together to improve technology adoption college wide!

ITS will serve as

  • your partner and technology expert

Faculty and staff input and involvement is welcome

  • IT needs you to be our partner
  • serve as classroom and teaching experts.

We want to be a technology leader in higher education. IT will focus on technology solutions that benefit student learning. IT needs a seat at the table, early and often.

Think of ITS when working on new ideas!

Slide8

As you can see, a lot of work as gone into preparing for our digital transformation journey. Now that the foundation has been established, we are ready to explore new technology opportunities in the classroom.  We need your input because the possibilities are endless!

Slide9

Poll Title: What tools do you prefer to use when teaching online or in the classroom? You can vote on the preferences submitted.
https://www.polleverywhere.com/discourses/uyJLkTMjCWUDNrDkZQloe

Poll answers were as follows:

  1. Cellphones – 4 (looking up words, fact checking, who’s going to look this up?)
  2. teams – 3 (videos, small groups, want to use this…)
  3. ipads – 3 (apple TV and ipad instead of flipping back and forth- crossplatform presenations- you could eliminate screens to give everyone a device)
  4. ppt – 3
  5. remind.com – 2
  6. kahoot – 2
  7. flipgrid – 2
  8. tablets in lab

Slide10

Poll Title: What benefits will faculty gain from digital transformation at Wake Tech?

https://www.polleverywhere.com/free_text_polls/ChvpPtbrqZuij0gWzOU24

Poll Answers were as follows:

  1. Remind.com
  2. yammer
  3. teams
  4. online lecture and video for online classes
  5. flipgrid

Slide11

Teams

Teams is a collaboration tool. Most people use it extensively. Its a collaboration tool like skype and video recording. Zoom is very similar. Teams uses filesharing as well. Is this like slack? it is like slack, but does more.

Interactive Displays

The technology has come a long way. Some classroom have it. Its a Wake Tech PC back there. You’ll see this more

LAN school

You can take student screens, interact with single or multiple students in classes, and will be coming in the future.

Lynda.com

Lynda.com is a flood of information and easy to follow. This has good PD credits opportunities and students also have access to this

Gartner.com

Gartner.com is another great site from http://go.waketech.edu. They are unbiased information sources. This takes you behind the firewall, and gives you access to all the data. This is great for research, and its available to students as well.

As you can see, a lot of work as gone into preparing for our digital transformation journey. Now that the foundation has been established, we are ready to explore new technology opportunities in the classroom.  We need your input because the possibilities are endless!

Slide12

Question and Answer Section

Q: labs in the class need assistance sharing information. How can he share data in the class?

A: Off the top of Tracey’s head- the answer will be teams. Add in items on teams and display that using teams.

Our Next Mission

Recruit other agents to room 149, and test out the materials. walk through some of the tools and items you’ve seen here. The first place winner won a small prize. A second prize was given out to a participant who offered to hold their fee to the fire.

I think this went along very well, and everybody seemed engaged. Well done!

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