Students Matter: How Organizational Culture Drives Student Success — League of Innovation Summit

Posted on Updated on

Students Matter: How Organizational Culture Drives Student Success — League of Innovation Summit</
Students Matter: How Organizational Culture Drives Student Success 

This session focuses on a culture transformation effort at Lone Star College. The presenters will introduce organizational culture as an underlying influence throughout the college and engage participants in a deeper discussion about culture transformation as an avenue to student success.

Debbra Esparza, Executive Director
Alicia Friday, Director
Melissa Hinshaw, Manager, Organizational Development, Lone Star College System, TX

How Organizational Culture Affects Student Success

Describe the culture at your college, and really write as many things about it as you can.
Student success is the major thrust at Wake Tech Community College. To that end, we have student organizations, numerous independent learning centers with free tutoring and it’s many different locations. Several open computer labs, free tutoring, faculty advising to work with our students. Office hour coverage seven days a week and evenings. Advising holds to help us know and help the students get along their degree in a timely manner. Our faculty has an open door policy. We have opportunities and job pushing out via email and Twitter feed as well as We have hands-on classes as well as expansion and enrichment classes. Our Compututor and 24/7 blackboard assistance for students in need. We have an IT help-line. We have capstone courses and capstone presentations that psych our students for self-promotion and getting ready for interviews. Our faculty each do a yearly benchmarking activities and applied benchmarking grants to improve our process. We have the E-learning initiative which students must complete prior to being able to enroll in our online classes — which helps assure we have completions. We have epic functionality being undertaken by faculty and full section 508 compliance in all classes. A 30-hour professional development requirement for all teachers ensures we stay on top of our game, and we have starfish, we have college algebra MOOK and many other things that I can’t think of.

Culture changes

The important thing about changing your culture is first to establish the values that you want, and then a way to evaluate those values. Is there a disconnect between the disciplinary culture and the college culture that is the students? Do the teachers feel and act one way and the students feel and act another?

What are the positives the change brings to culture

It’s easy to fall into altruisc statements about what we do and what the value of it is, but most of us actually say “what’s in it for me?”. What is student success? Is it grades, is it transfers, is it completions, is it success or failure? And, what exactly is a failure?

Cultural beliefs are used to create the attributes for new faculty. Start with your core values: include benchmarking. Dr. Scott is a man of action and he leads with initiative and then stands behind those initiatives. Are higher-ups wanting to assist what I do? Rachel Ruise at Austin community college notes that within their institution, compensation is based on completions. A question comes up: Are teachers giving completions to keep compensation high while overall quality is driving low? It’s a legitimate question.

How will this change impact student success? How does a healthy college hold improved student success and completions? Epic implementation at wake Tech is set to be 100% by spring of 2017. A question came up: “Where/what will the headline be five years from now about your institution?” many people had a great joke over the fact that I suggested that might be in the middle of the second Trump administration and then where would we be?


Computer Technologies Division Meeting

Posted on Updated on

PPT files of this presentation can be found at the shared drive, so go ahead and request them if necessary.


Watch the hell out for shingles.

We gave thanks to Connie, Amy and Jean, our 3 staff members. We have really raised the bar for performance with staff. We are also looking to see AMY training administrative staff above our dean.

Benchmarking: Amber johnson and Tyler Dockery recognized in efforts to propose and achieve benchmarking grants and we’re encouraged to continue pushing efforts in monetization within our schools


Our dist-ed support has changed over to E-Learning Support. we have accessibility technologists (2), and instructional technologist and technical assistance. Call or email for assistance at any time

ECU Amy Frank 

Amy Frank is with Program Operations at ECU. She spoke with us regarding transfer options at ECU, department of Technology Systems. Transfer programs included:

  • BS in Design
  • BS in Information & Computer Technology
  • BS in Instructional Engineering Technology
  • BS in Distribution and Logistics

48 new hires in Instructional Engineering Technology in the last 12 months.

  • BS in industrial tech
    • 8 concentrations on main campus
    • 6 concentration available online

Important note here: when you have reached over 140 credit hours, ECU will charge you 1.5 x the standard tuition costs.

Transfer Admission Requirements:

  1. cumulative GPA 2.5
  2. ENG111
  3. 24 hrs of transfer AAS Credits
  4. High School transcript if under age 21

Failing to complete minimum high school requirements means you will need to complete those at ECU before admittance to program

TSYS Graduate Program Options

MS Admission to ECU

  1. Resume and Statement of Purpose
  2. Offical transcripts
  3. GPA
  4. Standardized Exam (GRE waiver for those hlding a Masters Degree. Professional Admission Option (GRE Waiver) if 10yrs+ related work experience).

Graduate Certification Admission to ECU

  1. Resume and Statement of Purpose
  2. Offical transcripts
  3. GPA
  4. Two References

Further information can be garnered at:


Dayna Burton. Sadly, the number of DSS students are on the rise, with 28,000+ active students, and roughly 4% of students self-identified as DSS. PTSD is on the rise, but self-id is bringing mre to the fore, but god, because they could get more help.

What is required for DSS?

  • Must self-disclose their Disability to receive accommodations. no longer have IEP because they are not covered with IDEA. However, the IEP may be included.
  • Post-secondary students are governed under the ADA and Section 504 of the Rehabilitation Act, specifically subpart E.
  • Wake Tech community college provides reasonable accommodations for students with the documented disabilities.

The purpose of accommodations: DSS students receive accommodation in order to have equal access to programs, materials and facilities.





reduce online learning abilities for students

faculuty design and deliver online courses in accorance with wake tech standards

  • Quality standards are ready for distribution in fall 2015.
  • Peer review process (pathway 2) approved and ready to move forward FALL 2015
  • Peer review process pilot planned for fall 2015
  • First EPIC PD course (pathway 1) created and In review, ready for launch fall 2015
  • EPIC 101
  • working assessment plan in final stages. First outcomes report will be delivered fall 2015

PATHWAY 1: Planning for online learning: 7hrs

  1. ACC101 intro to accessibility 3h
  2. EPIC 101 Best Practices in course navigation and design 4h  (launch SEP2015)
  3. EPIC 102 Best practices in onliune comm and collab 4h (ct 2015)
  4. EPIC 103 best pract in online assess (Feb 2016)
  5. EPIC 104 capstone course self-eval an online course (april 2016)
  6. TLS 101: intro to univ desing for learning

Epic MUSt use estab qulait


navigation, cmmunication, collaborations, assignments

EPIC Quality eLerning Standards

  • Rubric for use in peer review (path 2 for certification)
  • rubric develped by team

LMS course menu template

  • quiz
  • announce
  • get started
  • faculty info
  • lessons
  • collaboration-discussion
  • course resources
  • tools
  • my grades
  • student support


Make notes on how you will schedule your goals in the following semester or year. Include:

  • EPIC training and/or EPIC prep
  • Applied Benchmarking
  • Professional Development
  • Certifications


  • NCCIA Rowan Cabarrus [ DATE TBA ]
  • CISCO Conference
  • NCCCFA- Wilmington, OCT 14-16


The calendar has changed Fall Break.



Travel requests need 1 month leeway time for reimbursement. Further, costs for traininig need to be given 1 month ahead. Give all information for this, including descriptions, costs, locations, dates, and content.

CBEN (Competency-Based Education)

all 58 community colleges. we are one of the 5 colleges to use Competency Based Education. From the Registrar’s office on down through teachers. The ball is rolling, and we are getting on top of this.


Curriculum Division Meeting 2015

Posted on Updated on

Change is the new norm. Our major mantra will become: access, success, quality. We, as faculty, make those three things happen, and happen well for our community.


DSS for students. We make the education accessible to students with disabilities. These three are the what they do. we hope to assure that students with disabilities should be able t do what non-disabled students do. Disabled students should be able to access books on the bus, 2am study sessions just the same as a non-disabled student.

documentation will be received from DSS Students, and those will be interpreted and forwarded to you.

Testing time is important. Extended testing time holds our DSS students to the same standards within the framework of the class. IDEA laws in high school are different than those in the college curriculum. We are really interested in access. We cannot modify the curriculum just based on their DSS Status. Assistance may be given in one form or another, although these things are not

Don’t hesitate to reach out ot students, but also don’t be offended if you are contacted by DSS and requested to have full access to the course materials. Department heads may be notified to discuss accommodations.


Applied Technologies: Applied Engineering,  Skilled Trades, and Engineering Technologies. We recently received 4 grants: DOL grant for mission critical operations, duke energy acquisition grant, duke energy robotic welding grants. Close to $500,000 in total. New staff members hired.

100% interior design students received job offers through WBL work-based-learning, 4 sections had 100% retention, 100% success.

NC apprenticeship program has 7 sponsors uniting industry and program needs.

Business & Public Services Technologies: New staff members hired. 3 faculty members moved to administrative department head status. 3 new associate degree programs have been opened. We’ve had our first graduate from our business analytics dept $2.9million grant.

12% growth with 12,000+ students. Department-heads very actively recruiting adjuncts.

Many new certificates have been added: 2 in business analysis, 2 in CGA exams.

Computer Technologies: 3 departments now: admin department head Medical Office. Cindy Halliday or computer science and digital art dept. Cyndi foster, alison consol, phil eckhardt (cs/db). Networkiing computer tech. Bob miller and carolyn desimone. building structures and supprt. Sme new hires, but we’re still growning

big alignment project. MATT, CINDY, BOB on board with realigning classes with groups across the state. New classes developed, classes offered, books and pre-reqs developed. Grant realignment with Medical Office.

Partnership with NETAPP, success on hiring. Netapp has offered WBL for students, ALL STUDENTS. Excellent partnership is CISCO systems has hired more students through WBL than we can count over the years. This year, RED HAT is hiring our students through WBL. We’ll be pushing industry relationships in new RTP Campus.

In 2017 we’ll be ffering many classes at RTP

oHealth Science: 6 new faculty hired. New asistant to the dean, new associate dean, interrim department head, new department heads. over 4,000 registered students, and 711 are completely new this semester. Several departments are growing their departments, but passing rates at this time is 99%. We feel it is due to mentoring and dedicated advising. Searchtag will be phased out at the end of the year due to student success with employment or lack thereof- the program did not work.

95% of health science classes are accredited through discipline. Nursing program has been recently reaccrivdited, med assist, ems will also be re-accrediting this year.


100% challenge. $600,000 in Perkins grant funding. We want to ramp up advising skills. We will hire and embed professional advisors to train you. Know your students.

We want you to get certified and accredited. If there is a certification in your field, we want you to have it. We want to have the most skilled faculty on the planet. She challenges us t learn those certifications. If there aren’t any for us in the discipline, find something and share.

Foundation giving. Remember that money can circle back t you. That money can be used for things in which the department cannot use. Specify that the department should receive that funding. earmark that money back to your department/division. Host a scholarship or grant, its easier than you think.

New 954 form (missed or cancelled from) is going away. New instructions will cover this change and r materials.

Big initiatives are here. We need t advise our students of a one-way track to success. We are always looking for new students to complete their success. Create pathways to success for your students so that they can build on success and be job-ready as soon as humanly possible.

Competency-based education.we want to help NC Community College create the framework for competency-based education. how fast will they move, how will they pay, when will they graduate, what will accreditors say, how will financial aid take this? CBEN website for more.

Benchmarking should be targeted to student success. we are measured on completion. we are not measured on job or college acquire. Benchmark new and innovative ways t benchmark student success.

We are looking into automatically awarding certificates and degrees upon completion. However, this may trigger loan payback through some organizations. We are looking into this. We already collect courses from students who transfer to 4-year schools, and then award Associate degrees for work completed at those levels.

Ask your students to ask for certificates early and often. Ask them NOT to apply for their certification until they have completed them, and ensure that students have changed/declared their major on the way to completing the declaration.

[  what should these meetings talk about? what should department heads discuss. New hires, promotions, # of programs, certifications, high% pass, success, graduation. grants, partners, partnerships, large projects, intern news. new building, equipment, successes, rank increases. ]

The Wake Tech Way: Benchmarking For Improvement

Posted on Updated on

The Wake Tech Way was a presentation given by Dr. Stephen Scott and Benita Clark. During the presentation, Dr. Scott made something very clear: Benchmarking is a core component of the Wake Tech Way.

In this session, I learned why this innovation is important to the future and growth of Wake Tech. Wake Tech strives to be number 1. On some lists, our programs and our school as a whole ranks in the top 150 colleges in the United States. We aim to be the number one community college in North Carolina, but we cannot achieve this by doing what we have always done.

It is only through improvement, understanding, and innovation that we can fully rise to the top. As such, Dr. Stephen Scott and Benita Clark discussed our newest facet of the Wake Tech program: Benchmarking.

Within each department, teachers are requested to find one area of their classes and behaviors that could use improvement. For this item, each member should contact one or more sources within the state to discuss the procedures and issues they are facing. Sources should be identified based upon personal knowledge, online lists, awards, test cases, or other sources of recognition. Information should be gathered about how that institution solves their problems, and make suggestions as to how we can improve our situation here. Teachers should further prepare plans on improvement within their classes.

Once written, these reports should be given to your supervisors, along with notes about how you plan to implement these changes in your classroom. Supervisors will watch your applied benchmarking choices and see if there might be room for improvement across multiple classes or multiple disciplines.

While this is completely voluntary, it is highly recommended. I believe that I will be undertaking this activity, and I’m interested in seeing how this will work out.